Customer success scorecard for B2B SaaS
A simple, leadership ready view of adoption, health and revenue risk that supports monthly and quarterly reviews.
Format: slide or PDF Link: View sample scorecard
Proof of work
Artifacts
Selected examples of how I work on customer success, operations and pricing. Many are redacted or simplified, but they show the level of structure and detail I bring to B2B SaaS problems.
Pricing and packaging model for a support service
A lightweight model that connects price points, utilization, cost and partner value so tradeoffs are explicit.
Format: spreadsheet Link: View model outline
Operating cadences and scorecards
A summary of weekly and monthly rhythms that keep product, sales and customer success aligned on the same plan.
Format: document Link: View operating system summary