Open to senior leadership roles

I've been the first hire three times. Each time, I built the org that drove the growth.

Strategy, operations, and customer success leader based in New York. I go into ambiguous, early-stage situations and build the systems that create clarity and revenue. I don't inherit functions. I create them.

Open to: VP / Head of Strategy & Operations, Customer Success, or Revenue Operations at B2B SaaS and marketplace companies (Series A through D, NYC or remote)

400%+

ARR Growth

102%

Net Revenue Retention

$10M

New Territory ARR (AWS)

150

Customers Live in One Month

Experience

Where I've Built

Waltz Human-to-human tech support marketplace

2025 - Present

Head of Strategy, Operations & Analytics

Came in to build the strategic and operational infrastructure for a scaling marketplace. Defined the end-to-end go-to-market strategy, built the pricing model tied to unit economics, and owned all data pipelines and executive reporting. Discovered that every customer was operating at negative unit economics, a finding leadership was unaware of that changed company strategy overnight. Built six automated monitoring systems and caught 5+ flawed business conclusions before they drove investment. Replaced the external analytics consultants and saved high six figures annually.

Ruvna K-12 safety and emergency management SaaS

2019 - 2025

First Employee. Director to VP, Operations & Customer Success

Joined as the first employee and built the entire customer success and operations organization from scratch over six years: team, processes, health scoring, onboarding programs, expansion playbooks, and executive business reviews. Contributed to 400%+ ARR growth while maintaining 102% NRR and 98% retention across 100+ enterprise accounts. Reduced time-to-value by 400% and launched 150 customers in a single month. Managed cross-functional teams spanning CS, Support, and Engineering.

Avenue Code 1,500-person global technology consultancy

2017 - 2018

Head of Business Development, US East

Oversaw end-to-end operations for the East Coast book of business: dozens of account managers and hundreds of contractors across Fortune 100 enterprise accounts including Macy's, Bloomingdale's, and Toys R Us. Built partner-driven go-to-market models with AWS, SAP, and MuleSoft. Managed supplier-side delivery relationships, pricing negotiations, and C-suite stakeholder engagement.

Amazon Web Services

2016 - 2017

Account Manager, Education Technology

Generated $10M ARR in a new territory through partner ecosystem development and C-level executive engagement. Created a startup accelerator supporting 30+ edtech companies that later expanded globally across 34 countries, building the operational framework, selection criteria, and growth programming from scratch.

Results

Proof, Not Promises

Caught What Nobody Else Saw

Discovered every customer at Waltz was operating at negative unit economics. Leadership didn't know. The finding changed company pricing strategy and investment decisions overnight.

Built the Org From Day One

First employee at Ruvna. Built CS, operations, and analytics from zero. Six years later: 400%+ ARR growth, 102% NRR, 98% retention across 100+ enterprise accounts.

Replaced a Consulting Firm

Took over all data pipelines, dashboards, and executive reporting at Waltz. Built six automated monitoring systems. Saved high six figures annually.

$10M From Nothing at AWS

Opened a net-new territory and grew it to $10M ARR. Built a startup accelerator that expanded to 34 countries.

150 Customers Live in One Month

Designed onboarding programs at Ruvna that reduced time-to-value by 400% through repeatable, data-driven implementation.

Stopped 5 Bad Investments

Caught conversion myths, session inflation, broken acquisition funnels, and flawed trial length analysis at Waltz before they drove spending decisions.

Writing

How I Think About Operations

What a Director of Customer Success Actually Owns in Early-Stage SaaS
The role is broader than most job descriptions suggest. Here's what it really looks like at a company with fewer than 50 people.
CS Leadership
Pricing and Packaging When You Don't Have Perfect Data
You'll never have enough data to feel confident. Here's a framework for making pricing decisions anyway.
Strategy & Unit Economics
Designing a Customer Success Scorecard That Drives Action
Most scorecards measure activity. The ones that work measure outcomes tied to revenue.
Analytics & Measurement
Introducing Management by Objectives to a Startup That's Never Had Them
How to implement an operating cadence without killing the culture that got you here.
Operations & Scaling
Building Your First Customer Success Function From Seed to Series A
The playbook I've used three times to go from zero CS to a system that drives retention and expansion.
CS Leadership

Get in Touch

Let's Talk

I'm open to my next senior leadership role at a B2B SaaS or marketplace company where I can build, not just manage. I'm especially drawn to companies at the Series A through D stage where strategy, operations, and customer success are still being figured out.

If you're a founder, VP, or recruiter working on something interesting, I'd love to hear about it.

Location

New York, NY (open to remote)

linkedin.com/in/scott-weinstein

sweinstein27@gmail.com